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About
John Mehrmann
John
Mehrmann is a dynamic, results-driven professional with more
than 20 years of overall management experience spanning
operations, e-commerce, sales, accounting, customer service,
marketing, logistics and training. John has established a
solid reputation for designing and implementing reliable,
repeatable best-in-class business practices to consistently
deliver superior performance and profitability to shareholders
and investors.
In
2008, John Mehrmann and Mitchell Simon collaborated to produce
the book,
The Trusted Advocate:
Accelerate Success with Authenticity and Integrity.
"Some books empower career success,
and some books enable personal fulfillment. The Trusted Advocate
enriches readers with the rare ability to do both. The Trusted
Advocate is the best gift that you can give to your workforce,
and to yourself. Give someone success and they are enriched for
a day. Teach someone to create success and they are empowered
for a lifetime."
The
Trusted Advocate has received numerous awards and overwhelming
acclaim from readers.
As a
published author, John’s works have appeared in numerous trade
magazines including The Business Intelligence Report, Pros
Communications, Reverse Logistics Magazine, and Essential
Advantage. John Mehrmann contributed to “101 Great Ways to
Improve Your Life, Volume 3” with such notable authors as Ken
Blanchard, Mark Victor Hansen, Byron Katie and Les Brown. John
is a prolific author and frequently contributes articles for
magazines, newsletters, web, and radio.
As an
international speaker, John Mehrmann has provided insightful
presentations to numerous industry events. He is a popular
inspirational speaker and delivers educational workshops on
motivation, ethics, sales, business, logistics, sustainability,
recycling, and executive management topics.
John Mehrmann founded
Executive Blueprints Inc.,
an organization devoted to improving business practices and developing human
capital.
www.ExecutiveBlueprints.com
provides free resources and materials for executives, human
resources, management, trainers, and self-improvement. Materials include case
studies, educational articles, presentations, articles that can be shared,
e-books, and activities for trainers. Executive Blueprints provides free access
to professional resources and develops materials on request for trainers,
coaches, consultants, and managers.
John Mehrmann is a member of the
advisory committee for Motivation Education, an education
development program designed to promote social and scholastic
advancement through science and Technology. He is also a Member
of the International Coach Federation, participated in the
Global Leadership Forum, and trained in Six Sigma and Management
Innovation. John has been a member on the California Department
of Consumer Affairs Bureau of Electronic and Appliance Repairs
Advisory Council, and Industry Information Director, National
Electronics Service Dealers Association (NESDA). John Mehrmann
received recognition in the International Who’s Who of Business
Leaders and Sterling Who’s Who Directory-Executive Edition. He
has received the Certificate of Recognition and Industry
Achievement Award Honors, the NPSC Award of Appreciation, and
the USA Certificate of Appreciation for the Institute of Service
Management.
Books
and Published Articles
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The Most Valuable
Source for Leads
3rd Quarter 2009 edition of
Essential Advantage Magazine
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Environmental
Sustainability Revolution
January 2009 edition of
National Computrade News
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Make the Competition
Irrelevant
September 2008 edition of the Business Intelligence
Report
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The Trusted
Advocate:
Accelerate Success with Authenticity and Integrity
Publisher’s Choice Award
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Cost Avoidance
May / June 2008 edition of
Reverse Logistics Magazine
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The Trusted
Advocate:
Accelerate Success with Authenticity and Integrity
Editor’s Choice Award
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Reverse Logistics Financial Model
January / February 2008 edition of
Reverse Logistics Magazine
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Stress and
Stones
101 Great Ways to Improve Your Life, Volume 3
Anthology includes Ken Blanchard, Marc Victor Hansen, Byron
Katie, Les Brown, and John Mehrmann
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Where to Find Loyal Customers
November 2007 edition of
Essential Advantage Magazine
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Are You a Carrot,
Egg, or Coffee Bean
November 2007 edition of Passion for Life Coaching
Magazine
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Seeing Green at the End of the Line
August / September 2007 edition of
Reverse Logistics Magazine
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Seven Strategies to
Get Email Under Control
June 2007 edition of the Aubrey Chamber of Commerce
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A Pragmatic Approach to Partners
March / April 2007 Cover Story of
Reverse Logistics Magazine
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Where to Find Loyal Customers
January / February 2007 edition of
Pros Communications
Awards, Accolades, Committees, & Speaking
Appearances
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2009 Barnes &
Noble Book Fair - Reading and Book Signing at The Grove, Los
Angeles
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2009 Speaker
on Navigating Economic Challenges
at RLTS in Las Vegas
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2009
Co-chair CompTIA GREEN IT Committee
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2009
Appointed to the Everest College Network and Security
Specialists Program Advisory Panel
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2008 Author
Panel Discussion, Promoting Yourself and Your Novels
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2008
Featured Speaker at RLTS Singapore, How to Create and
Maintain Profitable Partnerships
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2008 Speaker
on The Future of Green Technology at SINOCES in
Quingdao, China
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2008 Speaker
at The Economic Times IT Conclave in New Delhi, India
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2008 The
Trusted Advocate awarded the prestigious Publisher's
Choice Award
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2008 Speaker
on Using Technology to Enable Collaborative Independence
at RLTS in Amsterdam
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2008 Workshop
on Sustainability, RoHS, and WEEE at RLTS in
Amsterdam
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2008 The
Trusted Advocate awarded Editor's Choice Award
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2008 Speaker
at the Reverse Logistics Convention, February 2008
Create Your Reverse
Logistics Financial Model
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2008 Chairman
of the Corporate Social Responsibilities Committee, RLA
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2008 Member
of the Greater Los Angeles Writer's Society
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2008
President’s Club, achieved 185% of Sales Goal (321% increase
year-over-year)
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2007 Man of
the Year Award from the American Biographical Institute
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2007
Continental Who's Who Registry of Business Leaders
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2007 Speaker
at the Singapore, Reverse Logistics Trade Show & Convention,
October 2007
Evolve or Become Extinct, a model to Deliver
Expanded Shareholder Value in Reverse Logistics
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2007 Speaker
at the Las Vegas, Reverse Logistics Trade Show & Convention,
February 2007
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2007
President’s Club, achieved 126% of Sales Goal
-
2006 Board of
Directors for Motivation Education, K-12 educational
development programs
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2006
Continental Who’s Who Premier Lifetime Achievement Member
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2006
International Coach Federation Member
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2006 612 ABC
Radio Brisbane, Australia, Are You
a Carrot, an Egg, or a Coffee Bean?
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2006 Global
Leadership Forum, Tokyo, Japan
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2005
Executive Blueprints, Inc. established
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2004 Sterling
Who's Who Business Executives
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2000-05
Bureau of Electronics and Appliance Repairs committee
member,
California
Department of Consumer Affairs
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1999
International Who's Who of Professional Business Leaders
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1998
Acknowledgement of Excellence from the NESDA Computer
Committee
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1997 Award of
Appreciation from the National Professional Service
Convention
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1996
Certificate of Recognition from the National Electronics
Service Dealers Association
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1995
Certificate of Appreciation from the USA Institute of
Service Management
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1994 Who’s
Who Global Business Leaders
John Mehrmann Career Summary:
Vice President, Business Development
2008-Current ZSL Inc
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ZSL Inc, a leading Technology Solutions
Provider, is an ISO 9001 certified provider of Onshore,
Offshore & Near shore technology services. ZSL Inc offers
substantial cost savings and enhanced performance associated
with a secure and effectively managed global development
model. For over 10 years, ZSL Inc has been partnering with a
loyal following of clients seeking to leverage proven
delivery methodology, as well as 24 / 7 access to the very
best technical resources and development tools anywhere.
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ZSL Inc leverages specialized knowledge in custom enterprise
application development, reporting, data management,
administration, and application integration to assist
enterprises in raising service levels, while reducing costs.
ZSL Inc has extensive experience in mobile, wireless, and
web application development.
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In 2007, ZSL Inc was ranked 275 in the VAR Business 500, and
was recognized as one of the 10 Fast Growth VARs to watch.
The ZSL Inc customer base includes small and medium size
companies across a broad range of verticals, as well as
respected leaders in Finance and Banking, Insurance, Life
Sciences, Telecommunications, Retail, and Manufacturing.
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ZSL Inc opened a new 85,000 square foot state-of-the-art
Global Software Development & Research Center in the IT
Corridor, Chennai, India. The Research and Development
center, named IDEA Lab, focuses on providing value added R&D
support, product development, and engineering services to
solution providers and independent software vendors around
the globe.
Regional Sales Director
2006-2008 Data Exchange Corporation
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President's Club, increased
sales 200%+ for two consecutive years
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Industries: Consumer Electronics, Computer,
Server, Digital Imaging, Projectors, and Medical Devices
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Expertise: Reverse Logistics, Refurbishing,
Depot Repair, Distribution, and Advance Exchange
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Clients: Service Net,
Fujitsu, SIRIUS, HP, Toshiba, FUNAI, Cisco, Apple, Forest
Labs, EDS SABRE, Pearson Education
Director of Service Operations
2002-2006 Toshiba America Information Systems, Inc - Computer
Systems Division
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Implemented the first real
time warranty service management and tracking system that
included customer identification of assets, technical
recommendations, associated repair history and spare parts
demand. Real time visibility to work-in-progress, with a
sophisticated advance alert mechanism, enabled proactive
service response.
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Collaborated with UPS
Supply Chain Solutions to reduce DEPOT expense 30%
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Increased Customer
Satisfaction 12%
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Improved Channel Operations
and reduced overall Warranty Expense 15%
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Industries: Computers, Servers, and Digital
Projectors
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Expertise: Service Operations, Warranty
Management, Field Service, and Logistics. Directed
operations for the Authorized Service Provider network in
the United States, Central and South America, as well as
Product Returns, warranty depot, and Field Service support.
National Service Manager
1999-2002 Toshiba America Information Systems, Inc - Imaging
Systems Division
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Produced additional revenue
with third party accessory sales, bundled solutions, and
sale of services that contributed in excess of 37% of the
total profit to the division
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Designed and implemented a
parts planning tool that improved fill rate from 50% to 97%,
and reduced inventory 65%
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Designed, developed, and
maintained the web site for the division - sales, service,
and support
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Implemented retail sales
training workshops and computer based training
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Industries: Medical Imaging, CCTV, Security,
DVR, Industrial Imaging, Digital Imaging Devices, and
Digital Projectors
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Expertise: Service Operations, Web
Development, Internet Sales, Sales, Strategic Development,
and Training. Managed service and operations support for the
United States, Canada, Mexico, and Latin America regions
Operations Manager
1988-1999 SatisFusion / Wood Technologies
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Implemented
state-of-the-art claims processing, auditing, and
integration for the Consumer Electronics Industry
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Implemented integrated
online technical reference, bill of materials, parts
ordering, and account management utilities
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Industries: Third Party Administrator for
Warranty Claims Processing and Extended Service Programs
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Expertise: Operations, Systems and Software
Architecture, Regulatory Compliance, and Network Application
Integration
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Clients: SONY, Hitachi,
Kenwood, Zenith, RCA Thomson, AIG, GE, Zurich, Toshiba,
Olympus, etc
Service Operations Manager
1986-1998 Toshiba America Consumer Products, Inc
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Developed and implemented
the strategic plan to consolidate five US Regions into a
centralized facility, automating workflow and processes to
offset a 63% reduction of overall manpower
-
Implemented a consolidated
in-house Call Center, IVR, and Agent Software to achieve
return on investment in excess of $1 Million in less than 90
days
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Designed, developed, and
maintained the National Service Division web site and
intranet
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Reduced outstanding
Accounts Receivables balance from 14% to less than 0.05% in
six months
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Industries: Consumer Electronics, TV,
Projection TV, DVD, VCR, Appliances, Satellite, AC, and
Telephony Devices
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Expertise: Accounts Receivable, Accounts
Payable, Call Center, Operations, Web Development, Customer
Service, and Warranty Claims Administration
Education:
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University of Dallas
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St. John’s High School in Shrewsbury, MA
Organizations and Associations:
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CompTIA Green IT Initiative
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CEA EPC (Environmental
Policy Committee)
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Greater Los Angeles Writer's Society
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ICF International Coaching
Federation
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Board of Directors,
Motivation Education
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CEA Consumer Electronics Association
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RLA Reverse Logistics
Association
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CompTIA Computer Technology
Industry Association
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NESDA National Electronic
Service Dealers Association
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USA United Servicers
Association
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PSOC Professional Servicers
of California
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BEAR Bureau of Electronic
and Appliance Repair, Department of Consumer Affairs
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Authors of Business
Literature
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Institute of Management
Consultancy
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Consulting Cooperative
-
Council of Supply Chain
Management Professionals
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Supply Chain Management
Practitioners & Experts
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The Logistics and Supply
Chain Forum
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Supply Chain Movement
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Supply Chain Professionals
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Green & Sustainability
Innovators & Innovation Network
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Green Supply Chain
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Sustainability Working
Group
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SCN International
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Institute for Supply Chain
Management
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Just in Time Methodology
Experts Team
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Kaisha Society
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Sales & Marketing VPs and
Directors Society for Technology and Software
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Marketing & Communications
Network
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Microsoft Office Specialist
Network
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Continental Registry of
Who's Who
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Sterling Who's Who of
Business Executives
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International Who's Who of
Business Leaders
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Who's Who Global Business
Leaders
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