John Mehrmann is a dynamic,
results-driven professional with more than 20 years of overall
management experience spanning operations, e-commerce, sales,
accounting, customer service, marketing, logistics and training.
John has established a solid reputation for designing and
implementing reliable, repeatable best-in-class business
practices to consistently deliver superior performance and
profitability to shareholders and investors.
As a published author, John’s works
have appeared in numerous trade magazines including Pros
Communications, Reverse Logistics Magazine and Essential
Advantage. He contributed to “101 Great Ways to Improve Your
Life, Volume 3” with such notable authors as Ken Blanchard, Mark
Victor Hansen, Byron Katie and Les Brown. John contributes many
articles for use on web and radio. Electronic copies of these
articles are available at
www.JohnMehrmann.com
As an international speaker, John has
provided insightful presentations to numerous industry events.
He is a sought after motivational speaker and delivers
educational workshops on sales, business and executive
management topics.
John Mehrmann is a member of the advisory committee for
Motivation Education, an education development program designed
to promote social and scholastic advancement through science and
Technology. He is also a Member of the International Coach
Federation, participated in the Global Leadership Forum, and
trained in Six Sigma and Management Innovation. John has been a
member on the California Department of Consumer Affairs Bureau
of Electronic and Appliance Repairs Advisory Council, and
Industry Information Director, National Electronics Service
Dealers Association (NESDA). John Mehrmann received recognition
in the International Who’s Who of Business Leaders and Sterling
Who’s Who Directory-Executive Edition. He has received the
Certificate of Recognition and Industry Achievement Award
Honors, the NPSC Award of Appreciation, and the USA Certificate
of Appreciation for the Institute of Service Management.
Books
and Published Articles
-
The Most Valuable
Source for Leads
3rd Quarter 2009 edition of
Essential Advantage Magazine
-
Environmental
Sustainability Revolution
January 2009 edition of
National Computrade News
-
Make the Competition
Irrelevant
September 2008 edition of
the Business Intelligence Report
-
The Trusted Advocate:
Accelerate Success with Authenticity and Integrity
Publisher’s
Choice Award
-
Cost Avoidance
May / June 2008 edition
of Reverse Logistics Magazine
-
The Trusted Advocate:
Accelerate Success with Authenticity and Integrity
Editor’s
Choice Award
-
Reverse Logistics Financial Model
January / February 2008 edition of
Reverse Logistics
Magazine
-
Stress and Stones
101 Great Ways to Improve Your
Life, Volume 3
Anthology includes Ken
Blanchard, Marc Victor Hansen, Byron Katie, Les Brown, and
John Mehrmann
-
Where to Find Loyal Customers
November
2007 edition of Essential Advantage Magazine
-
Are You a
Carrot, Egg, or Coffee Bean
November
2007 edition of Passion for Life Coaching Magazine
-
Seeing Green at the End of the Line
August / September 2007 edition of
Reverse Logistics
Magazine
-
Seven
Strategies to Get Email Under Control
June 2007 edition of the Aubrey Chamber of Commerce
-
A Pragmatic Approach to Partners
March / April 2007 Cover Story of
Reverse Logistics
Magazine
-
Where to Find Loyal Customers
January
/ February 2007 edition of Pros Communications
Awards / Accolades / Committees / Public Speaking Appearances
-
 2010
Speaker on Trends in Technology at the Society of
Service Executives
-
2010 CompTIA
Service Section Advisory Board
-
2010 Speaker
on Green IT at the CompTIA Breakaway Conference
-
2009
Barnes & Noble Book Fair - Reading and Book Signing at The
Grove, Los Angeles
-
2009 Speaker
on Navigating Economic Challenges
at RLTS in Las Vegas
-
2009
Co-chair CompTIA GREEN IT Committee
-
2009
Appointed to the Everest College Network and Security
Specialists Program Advisory Panel
-
2008
Author Panel Discussion, Promoting
Yourself and Your Novels
-
2008
Featured Speaker at RLTS Singapore,
How to Create and Maintain Profitable
Partnerships
-
2008
Speaker on The Future of Green Technology at SINOCES
in Quingdao, China
-
2008 Speaker
at The Economic Times IT Conclave in New Delhi, India
-
2008 The
Trusted Advocate awarded Publisher's Choice Award
-
2008
Speaker on Using Technology to Enable Collaborative
Independence at RLTS in Amsterdam
-
2008
Workshop on Sustainability, RoHS, and WEEE at RLTS in
Amsterdam
-
2008 The
Trusted Advocate awarded Editor's Choice Award
-
2008 Speaker
at the Reverse Logistics Convention, February 2008
Create Your Reverse
Logistics Financial Model
-
2008
Chairman of the Corporate Social Responsibilities Committee,
RLA
-
2008 Member
of the Greater Los Angeles Writer's Society
-
 2008
President’s Club, achieved 185% of Sales Goal (321% increase
year-over-year)
-
2007 Man of
the Year Award from the American Biographical Institute
-
2007
Continental Who's Who Registry of Business Leaders
-
2007
Speaker at the Singapore, Reverse Logistics Trade Show &
Convention, October 2007
Evolve or Become
Extinct, a model to Deliver Expanded Shareholder Value in
Reverse Logistics
-
2007
Speaker at the Las Vegas, Reverse Logistics Trade Show &
Convention, February 2007
-
2007
President’s Club, achieved 126% of Sales Goal
-
2006 Board
of Directors for Motivation Education, K-12 educational
development programs
-
2006
Continental Who’s Who Premier Lifetime Achievement Member
-
2006
International Coach Federation Member
-
 2006 612
ABC Radio Brisbane, Australia, Are You a Carrot, an Egg,
or a Coffee Bean?
-
2006 Global
Leadership Forum, Tokyo, Japan
-
2005
Executive Blueprints, Inc. established
-
2004
Sterling Who's Who Business Executives
-
2000-05
Bureau of Electronics and Appliance Repairs committee
member,
California Department of Consumer Affairs
-
1999
International Who's Who of Professional Business Leaders
-
1998
Acknowledgement of Excellence from the NESDA Computer
Committee
-
1997 Award
of Appreciation from the National Professional Service
Convention
-
1996
Certificate of Recognition from the National Electronics
Service Dealers Association
-
1995
Certificate of Appreciation from the USA Institute of
Service Management
-
1994 Who’s
Who Global Business Leaders
Career Summary:
Chief Executive Officer
2010-Current Zylog Systems (Canada) Ltd
-
Zylog is a leading IT and Engineering
Staffing Services, representing premier consultants and
contingent workforce with state-of-the-art application
tracking systems and Human Resource Information Systems (HRIS)
-
Zylog is a leading Technology Solutions
Provider, an ISO 9001 certified provider of Onshore,
Offshore & Near shore technology services.
-
Zylog offers
a unique combination of local experience with global
delivery, access, and support
-
Zylog
received recognition from Information Week 500 as a top
Technology Innovator
Vice President, Business Development
2008-2009 ZSL Inc
-
ZSL Inc offers
substantial cost savings and enhanced performance associated
with a secure and effectively managed global development
model. For over 10 years, ZSL Inc has been partnering with a
loyal following of clients seeking to leverage proven
delivery methodology, as well as 24 / 7 access to the very
best technical resources and development tools anywhere.
-
ZSL Inc leverages specialized knowledge in custom enterprise
application development, reporting, data management,
administration, and application integration to assist
enterprises in raising service levels, while reducing costs.
ZSL Inc has extensive experience in mobile, wireless, and
web application development.
-
In 2007, ZSL Inc was ranked 275 in the VAR Business 500, and
was recognized as one of the 10 Fast Growth VARs to watch.
The ZSL Inc customer base includes small and medium size
companies across a broad range of verticals, as well as
respected leaders in Finance and Banking, Insurance, Life
Sciences, Telecommunications, Retail, and Manufacturing.
-
ZSL Inc opened a new 85,000 square foot state-of-the-art
Global Software Development & Research Center in the IT
Corridor, Chennai, India. The Research and Development
center, named IDEA Lab, focuses on providing value added R&D
support, product development, and engineering services to
solution providers and independent software vendors around
the globe.
Regional Sales Director
2006-2008 Data Exchange Corporation
-
President's Club, increased
sales 200%+ for two consecutive years
-
Industries: Consumer Electronics, Computer,
Server, Digital Imaging, Projectors, and Medical Devices
-
Expertise: Reverse Logistics, Refurbishing,
Depot Repair, Distribution, and Advance Exchange
-
Clients: Service Net,
Fujitsu, SIRIUS, HP, Toshiba, FUNAI, Cisco, Apple, Forest
Labs, EDS SABRE, Pearson Education
Director of Service Operations
2002-2006 Toshiba America Information Systems, Inc - Computer
Systems Division
-
Implemented the first real
time warranty service management and tracking system that
included customer identification of assets, technical
recommendations, associated repair history and spare parts
demand. Real time visibility to work-in-progress, with a
sophisticated advance alert mechanism, enabled proactive
service response.
-
Collaborated with UPS
Supply Chain Solutions to reduce DEPOT expense 30%
-
Increased Customer
Satisfaction 12%
-
Improved Channel Operations
and reduced overall Warranty Expense 15%
-
Industries: Computers, Servers, and Digital
Projectors
-
Expertise: Service Operations, Warranty
Management, Field Service, and Logistics. Directed
operations for the Authorized Service Provider network in
the United States, Central and South America, as well as
Product Returns, warranty depot, and Field Service support.
National Service Manager
1999-2002 Toshiba America Information Systems, Inc - Imaging
Systems Division
-
Produced additional revenue
with third party accessory sales, bundled solutions, and
sale of services that contributed in excess of 37% of the
total profit to the division
-
Designed and implemented a
parts planning tool that improved fill rate from 50% to 97%,
and reduced inventory 65%
-
Designed, developed, and
maintained the web site for the division - sales, service,
and support
-
Implemented retail sales
training workshops and computer based training
-
Industries: Medical Imaging, CCTV, Security,
DVR, Industrial Imaging, Digital Imaging Devices, and
Digital Projectors
-
Expertise: Service Operations, Web
Development, Internet Sales, Sales, Strategic Development,
and Training. Managed service and operations support for the
United States, Canada, Mexico, and Latin America regions
Operations Manager
1988-1999 SatisFusion / Wood Technologies
-
Implemented
state-of-the-art claims processing, auditing, and
integration for the Consumer Electronics Industry
-
Implemented integrated
online technical reference, bill of materials, parts
ordering, and account management utilities
-
Industries: Third Party Administrator for
Warranty Claims Processing and Extended Service Programs
-
Expertise: Operations, Systems and Software
Architecture, Regulatory Compliance, and Network Application
Integration
-
Clients: SONY, Hitachi,
Kenwood, Zenith, RCA Thomson, AIG, GE, Zurich, Toshiba,
Olympus, etc
Service Operations Manager
1986-1998 Toshiba America Consumer Products, Inc
-
Developed and implemented
the strategic plan to consolidate five US Regions into a
centralized facility, automating workflow and processes to
offset a 63% reduction of overall manpower
-
Implemented a consolidated
in-house Call Center, IVR, and Agent Software to achieve
return on investment in excess of $1 Million in less than 90
days
-
Designed, developed, and
maintained the National Service Division web site and
intranet
-
Reduced outstanding
Accounts Receivables balance from 14% to less than 0.05% in
six months
-
Industries: Consumer Electronics, TV,
Projection TV, DVD, VCR, Appliances, Satellite, AC, and
Telephony Devices
-
Expertise: Accounts Receivable, Accounts
Payable, Call Center, Operations, Web Development, Customer
Service, and Warranty Claims Administration
Education:
-
University of Dallas
-
St. John’s High School in Shrewsbury, MA
 |
The
Trusted Advocate:
Accelerate Success with Authenticity and Integrity
