Maggie Merante

Maggie Merante is a seasoned executive in Corporate Development, with over 22 years of professional experience.

Biography

Maggie has a broad range of experience in Corporate Management and Development.  She created and managed many departments, covering multiple disciplines and a diverse array of industries.  As part of that experience, Maggie developed and implemented policies and procedures for global organizations, standards or performance for departments and small organizations, as well as reporting and escalation processes for risk mitigation.  She has extensive expertise in the areas of recruiting and interviewing techniques to identify talent pertinent to core competencies, and is experienced with the essential Human Resource disciplines. Maggie has extensive experience with Human Capital Development through group training, individual coaching and has been recognized for exceptional mentoring activities.

As a Director for Toshiba America Information Systems, Inc, Maggie was responsible for creating a survey process to measure customer sentiment and satisfaction rates, the results of which were used to evaluate performance and improve procedural as well as organizational changes.  Maggie was also responsible for creating the first Customer Satisfaction Department for Toshiba America Computer System Division, focusing on the separate needs of corporate accounts, education sector and retail consumers.  Additionally, she and her staff were responsible for developing and selling solution programs to meet the needs of many Fortune 500 accounts.

Maggie is a skilled consensus builder, which enabled her to build efficient organizations and design effective customer satisfaction solutions.  As a result, Maggie has also been instrumental in assisting with arbitration, negotiating settlements and participating in resolutions for minor disputes and adjudicating landmark legal cases. This extensive corporate and customer experience has enabled Maggie to enhance active listening skills and empathize with both personal and professional needs of clients. She is adept at using these techniques and teaching these techniques with a patient and nurturing methodology.

As a result of more than 20 years of experience in corporate business and technology, Maggie has developed a very extensive network of respected associates and business executives. She has earned a reputation for integrity, and remains a trusted advisor and counsel. Maggie has expertise in career development coaching, as a life coach, and as an executive coach. She recognizes the importance of mutual trust and discipline for effective progress in personal development, and successfully delivers bottom line results with a friendly and welcoming demeanor.

Education

Maggie holds a B.A. in International Studies from Fordham University in New York City, where she was recognized as a leader and involved in many activities, including student government. Maggie also participates in continuous education courses in General Management, Account Management, Conflict Resolution, Customer Satisfaction, Solution Selling, Negotiations, and Six Sigma.