MAGGIE MERANTE

PO Box 1008

Wildomar, CA  92595

949.636.3131

maggiemerante@gmail.com

SUMMARY

Corporate Executive with heavy background in Customer Relations, Operations, Sales, and Training. Proven record and reputation for resolving corporate problems and difficult major account issues, yielding a high rate of strategic customer retention.  Experience in major account development strategies, vendor relationship development, public relations, and working with industry analysts. Effective employee motivator, coach and trainer.  Thrives in a fast paced environment and working under difficult conditions. Reputation for “thinking out of the box” and delivering results.

Core Competencies include:

PROFESSIONAL EXPERIENCE

MERIT PROPERTY MANAGEMENT, INC.  Aliso Viejo, Ca.                         Nov. 2006 - Present

Community Management, Property Management

General Manager, Aliso Viejo Community Association

• Provide general management of the Aliso Viejo Community Association, which encompasses the entire city of Aliso Viejo.  Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Negotiate and execute all agreements between all organizations and ensure that financial obligations are accurately managed.
• Rebuilt damaged relationship with city officials and staff
• Converted a hostile community environment to a productive working environment.
• Negotiated a settlement with Shea Properties averting a potential lawsuit.

·         Created and implemented the annual working budget and cash flow.

EXECUTIVE BLUEPRINTS, Aliso Viejo, Ca.                                                                 2004-2006 Executive Coaching, Training, Consulting

Executive Coach and Trainer                                                                                                           

·         Created and developed results oriented training programs to meet the specific needs of corporate clients.

·         Provided individual or organizational development, with a focus on human resources development. 

·         Provided a framework where individuals were challenged to achieve their fullest potential.

TOSHIBA AMERICA, Irvine, CA                                                                                      1982 – 2004        Computer Systems Division                                                                

Director of Corporate Accounts and Sales Engineers (2001-2004)

·         Directed the sales and post sales activities of 20 System Engineers and Sales Engineers, who were responsible for Services and Solutions sales and technical sales.

·         Responsible for the resolution of technical issues relating to all corporate accounts, including the Fortune 500 enterprise customers, representing over $700,000,000 in annual sales.  Successfully provided business solutions for issues that could not be resolved technically.  Developed and brought to market solutions programs to address the increasing demands and needs of corporate clients.

·         Negotiated and adjudicated legal issues from a business standpoint.  Negotiated a multi-billion dollar lawsuit, saving the company 7 billion dollars.

·         Resolved critical multi-million dollar issues that caused major account dissatisfaction, working through difficult customer demands with tight schedules.  As a result, we saved Toshiba millions of dollars in revenues through enhanced sales and major account retention, including such customers as Microsoft, Oracle, Deloitte and Touche, Accenture and AT&T.

·         Provided Coaching, Mentoring and Training to the Sales Department and Sales Engineers.

·         Delivered high level presentations to executive management of many Fortune 500 accounts, as well as to Toshiba senior executives.  Represented Service Organization in Executive Briefings.

Director of Customer Satisfaction (1998-2001) Created the Customer Satisfaction department for the Computer Systems Group which was responsible for surveying, analyzing and measuring customer satisfaction for the entire organization.

·         Increased awareness of customer needs within the organization through monthly presentations to the President of Toshiba America and the entire executive staff.

·         Improved divisional performance through recommendations to each department within the organization

·         Realigned the organizational offerings to meet the demands and requirements of the customer base.

·         Developed surveys for both retail customers and corporate accounts, providing measurements for key areas of the business.

·         Interfaced with industry analysts and technical publication writers to promote our capabilities and offerings.

·         Negotiated a major legal settlement as the primary business contact and project manager, involving multi-billion dollar redistribution of product and service credits to Corporate Accounts in addition to my normal responsibilities.

Director of Enterprise Services (1996-1998)

Directed the activities of a team of Service Account Managers and Channel Account Representatives, who managed Toshiba’s corporate accounts and a large network of authorized service providers.

·         Overall responsibility for the Customer Relations Department, Channel Partner management, Service Engineering, Material Planning and Technical Training departments

·         Initiated solution programs to address the needs and demands of Toshiba’s corporate accounts as well as the needs of Toshiba’s channel partners.

·         Managed Toshiba’s channel partners from a service perspective

·         Negotiated contracts and managed relations with outside vendors and service providers

·         Successfully managed a $50 million annual budget.

Manager of Operations and Customer Service/ Inside Sales (1990-1996)

Consolidated four regional operations groups into a single centralized customer service department.  Rebuilt the entire operations department from the ground up.

·         Established all inside sales and customer service policies and procedures.

·         Hired and trained a new staff which was responsible for processing a $25 million monthly order volume.

·         Initiated and managed the start up of Toshiba’s divisional international business operations and wrote policies and procedures for conducting business internationally.

·         Divisional liaison with corporate IT

Material Control Supervisor, Armonk, NY (1984-1990)     

Designed and developed the Material Control Department from the ground up.  Hired and trained staff.

·         Implemented all systems and procedures to manage a $20 million finished goods inventory.

Inside Sales Supervisor, Armonk, NY, (1982-1984)

EDUCATION

B.A., History/International Studies, Fordham University, NYC

PROFESSIONAL DEVELOPMENT