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   The Trusted Advocate:
   Accelerate Success with Authenticity and Integrity
    Achieve Extraordinary Sales and Sustain Loyal Customers
    John Mehrmann and Mitchell Simon http://www.Trusted101.com

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"As a member of the Trusted Advocate Network, I am honored to recommend The Trusted Advocate Book to both prospects and customers alike. In fact, I sent out 4 books to some key prospects. Each one responded in a very positive way and said, “It was easy to read, true to life, and really gets to the core of trust and integrity”.

The Trusted Advocate is a blueprint for motivational personal transformation that yields lasting success. The principles can be applied to any industry or career. We all want to be better business people and better communicators. This book shows you how. Each topic is focused with an eye towards integrity and reliability which lays the foundation for a successful environment, whether business or professional. You can’t get much better than that!

I recommend that once you read The Trusted Advocate, you will not want to put it down. You will find extraordinary ideas in this book which will transform your way of thinking, create a positive customer experience and create a happier you.

Applying the concepts in this book will “Pay It Forward” to all those people you know, and have not met yet. This book will truly inspire everyone that reads it!"

Rick Driscoll
President and CEO
The Executive Connection, LLC

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Includes
"Stress and Stones"
by John Mehrmann

Testimonials

In the Press

In the News

Where to Find Loyal Customers
by John Mehrmann
www.ProsCommunications.com

Environmental Sustainability Revolution
by John Mehrmann
www.ncnonline.net
National Computrade News

Make the Competition Irrelevant
by John Mehrmann
www.bizintellreport.com
Business Intelligence Report

The Most Valuable Source for Leads
by John Mehrmann
Essential Advantage

Cost Avoidance
by John Mehrmann
www.RLMagazine.com

Reverse Logistics Financial Model
by John Mehrmann
www.RLMagazine.com

Seeing Green at the End of the Line
by John Mehrmann
www.RLMagazine.com

A Pragmatic Approach to Partners
by John Mehrmann
www.RLMagazine.com

Executive Blueprints, Inc

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Trusted Advocates

John Mehrmann
Author, Speaker & Consultant

Louis Mehrmann
Author & Expert

Mitch Simon
Simon Leadership Alliance

Eric Nelson
Privacy and Identity Theft Services Consultant
www.secureprivacysolutions.com

Rick Driscoll
Founder and CEO
Executive Connection, LLC

Robert J. Reby & Co Inc
Conservative Wealth Preservative

FirstOCHomes
Pre-Foreclosure &
Investment Property Specialist

Institute for Advanced Leadership

101 Great Ways
to Improve Your Life

John Mehrmann
Author, Speaker & Consultant

"I saw the angel in the marble and I carved until I set him free."

- Michelangelo

Testimonials

Executive Blueprints Inc info@ExecutiveBlueprints.com

"An empowered organization is one in which individuals have the knowledge, skill,
desire, and opportunity to personally succeed in a way that leads to
collective organizational success."
- Stephen R. Covey, Principle-oriented Leadership

LEADERSHIP The foundation of every organization is the talent of the people within it. Are you using proper interview techniques to hire the right people for your future? Are you developing the core competencies of your personnel? Do you have individuals skilled in the arts of contract negotiation and pricing? Could your revenue use a boost with Sales Training techniques? Is your organization ready for a Three Year Strategic Plan? Learn the principles of Six Sigma methodology and tools, balanced with the principles of leadership. Grow your local regional business into trans-cultural global enterprise by leveraging community alliances and markets.	Executive Blueprints Inc + Evangelize Customer Satisfaction + Act with Integrity in all endeavors + Protect Client Confidentiality + Deliver Consistent Quality and Timely Material + Results Oriented - Measurable Return on Investment + Build Confidence, Motivation, Skills and Performance + Diligent and Detail Oriented + Customized material for individual needs & environment + Committed to You

About John F. Mehrmann John Mehrmann is CEO of Zylog Systems (Canada) Ltd. Zylog is a leading provider of IT and Engineering professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases, Zylog is dedicated to the progress of our clients, consultants, and our community. In 2009, Zylog acquired Brainhunter, one of the top IT and Engineering staffing organizations in Canada. Zylog Systems (Canada) Ltd provides IT and Engineering staffing services and premier consulting services augmented by an industry leading applicant tracking system and contractor career development. Zylog Systems (Canada) Ltd is a recognized leader in onsite, near shore, and offshore delivery of technology solutions. Leveraging comprehensive expertise in current and emerging technologies, complimented by experience in legacy software, and proprietary software to migrate companies from legacy platforms to proven modern technology. Zylog provides state-of-the-art proprietary software for field service management, recycling, banking and finance, consumer electronics, government, and health industries. Zylog has been recognized by Information Week a Technology Innovator and by CRN Fast Growth 100 as one of the fastest growing companies. For more information on Zylog Systems (Canada) Ltd, please visit www.Zylog.ca John Mehrmann is a dynamic, results-driven professional with more than 20 years of overall management experience spanning operations, e-commerce, sales, accounting, customer service, marketing, logistics and training. John has established a solid reputation for designing and implementing reliable, repeatable best-in-class business practices to consistently deliver superior performance and profitability to shareholders and investors. As a published author, John’s works have appeared in numerous trade magazines including Pros Communications, Reverse Logistics Magazine and Essential Advantage. He contributed to “101 Great Ways to Improve Your Life, Volume 3” with such notable authors as Ken Blanchard, Mark Victor Hansen, Byron Katie and Les Brown. John contributes many articles for use on web and radio. Electronic copies of these articles are available at www.JohnMehrmann.com As an international speaker, John has provided insightful presentations to numerous industry events. He is a sought after motivational speaker and delivers educational workshops on sales, business and executive management topics. John Mehrmann is a member of the advisory committee for Motivation Education, an education development program designed to promote social and scholastic advancement through science and Technology. He is also a Member of the International Coach Federation, participated in the Global Leadership Forum, and trained in Six Sigma and Management Innovation. John has been a member on the California Department of Consumer Affairs Bureau of Electronic and Appliance Repairs Advisory Council, and Industry Information Director, National Electronics Service Dealers Association (NESDA). John Mehrmann received recognition in the International Who’s Who of Business Leaders and Sterling Who’s Who Directory-Executive Edition. He has received the Certificate of Recognition and Industry Achievement Award Honors, the NPSC Award of Appreciation, and the USA Certificate of Appreciation for the Institute of Service Management. Books / Published Articles The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Publisher’s Choice Award The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Editor’s Choice Award Stress and Stones, contributing writer in 101 Great Ways to Improve Your Life, Volume 3, featured authors included Ken Blanchard, Marc Victor Hansen, Byron Katie, and Les Brown Article Environmental Sustainability Revolution, featured article & contributing writer for January 2009 edition of National Computrade News Article Make the Competition Irrelevant, featured article & contributing writer for September 2008 edition of the Business Intelligence Report Article Reverse Logistics Financial Model, contributing writer in January / February 2008 edition of Reverse Logistics Magazine Article Where to Find Loyal Customers, featured article & contributing writer in November 2007 edition of Essential Advantage Magazine Article Are You a Carrot, Egg, or Coffee Bean, contributing writer in November 2007 edition of Passion for Life Coaching Magazine Article Seeing Green at the End of the Line, contributing writer in August / September 2007 edition of Reverse Logistics Magazine Article Seven Strategies to Get Email Under Control, contributing writer in June 2007 edition of Aubrey Chamber of Commerce Article A Pragmatic Approach to Partners, cover story & featured article in March / April 2007 edition of Reverse Logistics Magazine Article Where to Find Loyal Customers, contributing writer in January / February 2007 edition of Pros Communications Awards / Accolades / Committees / Public Speaking Appearances 2010 Speaker on Trends in Technology at the Society of Service Executives 2010 CompTIA Service Section Advisory Board 2010 Speaker on Green IT at the CompTIA Breakaway Conference 2009 Speaker on Navigating Economic Challenges at RLTS in Las Vegas 2009 Co-chair CompTIA GREEN IT Committee 2009 Appointed to the Everest College Network and Security Specialists Program Advisory Panel 2008 The Trusted Advocate: Accelerate Success with Authenticity and Integrity, awarded Publisher’s Choice Award 2008 Speaker at the Reverse Logistics Convention, February 2008 Create Your Reverse Logistics Financial Model 2008 Chairman of the Corporate Social Responsibilities Committee, RLA 2008 The Trusted Advocate: Accelerate Success with Authenticity and Integrity awarded Editor's Choice Award 2008 Member of the Greater Los Angeles Writer's Society 2008 President’s Club, achieved 185% of Sales Goal (321% increase year-over-year) 2007 Man of the Year Award from the American Biographical Institute 2007 Continental Who's Who Registry of Business Leaders 2007 Speaker at the Singapore, Reverse Logistics Trade Show & Convention, October 2007 Evolve or Become Extinct, a model to Deliver Expanded Shareholder Value in Reverse Logistics 2007 Speaker at the Las Vegas, Reverse Logistics Trade Show & Convention, February 2007 2007 President’s Club, achieved 126% of Sales Goal 2006 Board of Directors for Motivation Education, K-12 educational development programs 2006 Continental Who’s Who Premier Lifetime Achievement Member 2006 International Coach Federation Member 2006 612 ABC Radio Brisbane, Australia, Are You a Carrot, an Egg, or a Coffee Bean? 2006 Global Leadership Forum, Tokyo, Japan 2005 Executive Blueprints, Inc. established 2004 Sterling Who's Who Business Executives 2000-05 Bureau of Electronics and Appliance Repairs committee member, California Department of Consumer Affairs 1999 International Who's Who of Professional Business Leaders 1998 Acknowledgement of Excellence from the NESDA Computer Committee 1997 Award of Appreciation from the National Professional Service Convention 1996 Certificate of Recognition from the National Electronics Service Dealers Association 1995 Certificate of Appreciation from the USA Institute of Service Management 1994 Who’s Who Global Business Leaders Career Summary: Chief Executive Officer 2010-Current Zylog Systems (Canada) Ltd Zylog is a leading IT and Engineering Staffing Services, representing premier consultants and contingent workforce with state-of-the-art application tracking systems and Human Resource Information Systems (HRIS) Zylog is a leading Technology Solutions Provider, an ISO 9001 certified provider of Onshore, Offshore & Near shore technology services. Zylog offers a unique combination of local experience with global delivery, access, and support Zylog received recognition from Information Week 500 as a top Technology Innovator Vice President, Business Development 2008-2009 ZSL Inc ZSL Inc offers substantial cost savings and enhanced performance associated with a secure and effectively managed global development model. For over 10 years, ZSL Inc has been partnering with a loyal following of clients seeking to leverage proven delivery methodology, as well as 24 / 7 access to the very best technical resources and development tools anywhere. ZSL Inc leverages specialized knowledge in custom enterprise application development, reporting, data management, administration, and application integration to assist enterprises in raising service levels, while reducing costs. ZSL Inc has extensive experience in mobile, wireless, and web application development. In 2007, ZSL Inc was ranked 275 in the VAR Business 500, and was recognized as one of the 10 Fast Growth VARs to watch. The ZSL Inc customer base includes small and medium size companies across a broad range of verticals, as well as respected leaders in Finance and Banking, Insurance, Life Sciences, Telecommunications, Retail, and Manufacturing. ZSL Inc opened a new 85,000 square foot state-of-the-art Global Software Development & Research Center in the IT Corridor, Chennai, India. The Research and Development center, named IDEA Lab, focuses on providing value added R&D support, product development, and engineering services to solution providers and independent software vendors around the globe. Regional Sales Director 2006-2008 Data Exchange Corporation President's Club, increased sales 200%+ for two consecutive years Industries: Consumer Electronics, Computer, Server, Digital Imaging, Projectors, and Medical Devices Expertise: Reverse Logistics, Refurbishing, Depot Repair, Distribution, and Advance Exchange Clients: Service Net, Fujitsu, SIRIUS, HP, Toshiba, FUNAI, Cisco, Apple, Forest Labs, EDS SABRE, Pearson Education Director of Service Operations 2002-2006 Toshiba America Information Systems, Inc - Computer Systems Division Implemented the first real time warranty service management and tracking system that included customer identification of assets, technical recommendations, associated repair history and spare parts demand. Real time visibility to work-in-progress, with a sophisticated advance alert mechanism, enabled proactive service response. Collaborated with UPS Supply Chain Solutions to reduce DEPOT expense 30% Increased Customer Satisfaction 12% Improved Channel Operations and reduced overall Warranty Expense 15% Industries: Computers, Servers, and Digital Projectors Expertise: Service Operations, Warranty Management, Field Service, and Logistics. Directed operations for the Authorized Service Provider network in the United States, Central and South America, as well as Product Returns, warranty depot, and Field Service support. National Service Manager 1999-2002 Toshiba America Information Systems, Inc - Imaging Systems Division Produced additional revenue with third party accessory sales, bundled solutions, and sale of services that contributed in excess of 37% of the total profit to the division Designed and implemented a parts planning tool that improved fill rate from 50% to 97%, and reduced inventory 65% Designed, developed, and maintained the web site for the division - sales, service, and support Implemented retail sales training workshops and computer based training Industries: Medical Imaging, CCTV, Security, DVR, Industrial Imaging, Digital Imaging Devices, and Digital Projectors Expertise: Service Operations, Web Development, Internet Sales, Sales, Strategic Development, and Training. Managed service and operations support for the United States, Canada, Mexico, and Latin America regions Operations Manager 1988-1999 SatisFusion / Wood Technologies Implemented state-of-the-art claims processing, auditing, and integration for the Consumer Electronics Industry Implemented integrated online technical reference, bill of materials, parts ordering, and account management utilities Industries: Third Party Administrator for Warranty Claims Processing and Extended Service Programs Expertise: Operations, Systems and Software Architecture, Regulatory Compliance, and Network Application Integration Clients: SONY, Hitachi, Kenwood, Zenith, RCA Thomson, AIG, GE, Zurich, Toshiba, Olympus, etc Service Operations Manager 1986-1998 Toshiba America Consumer Products, Inc Developed and implemented the strategic plan to consolidate five US Regions into a centralized facility, automating workflow and processes to offset a 63% reduction of overall manpower Implemented a consolidated in-house Call Center, IVR, and Agent Software to achieve return on investment in excess of $1 Million in less than 90 days Designed, developed, and maintained the National Service Division web site and intranet Reduced outstanding Accounts Receivables balance from 14% to less than 0.05% in six months Industries: Consumer Electronics, TV, Projection TV, DVD, VCR, Appliances, Satellite, AC, and Telephony Devices Expertise: Accounts Receivable, Accounts Payable, Call Center, Operations, Web Development, Customer Service, and Warranty Claims Administration

Experience Executive Blueprints professionals have years of personal experience in addition to contact with a variety of organizations in business and education. This means an appreciation of your needs and a comprehensive knowledge of your competitive landscape. To be successful, every organization needs well defined internal processes, motivated and capable members, and a clear vision of differentiation. Executive Blueprints can help you put the pieces together, build customer brand loyalty and achieve your goals.	Enrich your skills with focused self-paced training courses and workbooks from Executive Blueprints. The Institute for Advanced Leadership contains Skills-based Courses for Fast Paced Professionals. Pinpoint Skills Based Courses are designed to deliver short, focused, specific materials for maximum impact.
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Many of the World's Leading Experts have joined together to give you the most amazing, proven and simple ways to immediately change your life for the better. You will Get The Facts On The Closely Guarded Secrets of the best in their field, all brought together to finally reveal what you can do to make your life a great success.

It's called 101 Great Ways to Improve Your Life!

1. Jeff Allen	1. http://www.winningpersonality.com	51. Rod Louden	51. http://www.monsterrelationships.com
2. Sten Morten Andersen	2. http://youcantbeatme.com	52. Doni Luckett	52. http://www.Divine-Basics.com
3. Kiernan Antares	3. http://www.kiernanantares.com	53. Lynette M. Loomis	53.
4. Susan Apollon	4. http://www.touchedbytheextraordinary.com	54. Dr. Wanda Lee MacPhee	54.
5. Dolores Arste	5. http://www.zenguidance.com	55. Betty Mahalik	55. http://www.dynamic-coaching.com
6. Shane Belceto	6. http://www.PersonalDevelopmentSuccess.net	56. Jeannette Maw	56. http://www.goodvibecoach.com
7. * Ken Blanchard	8. http://www.kenblanchard.com/	57. Karonne K. Mazier	57. www.TheGallantGentlemanscommunique.com
8. * Les Brown	8. http://www.lesbrown.com	58. Bess McCarty	58. http://www.bessmccarty.com
9. Sheryl R. Brown	9. http://www.sunraycounseling.com	59. Carol McClelland	59. http://www.transitiondynamics.com
10. Michael Bungay Stainer	10. http://www.BoxOfCrayons.biz	60. Adrian McMaster	60. http://www.lead-a-powerful-life.com
11. Dr. Jeannie Campanelli	11. http://www.jeanniecampanelli.com	*61. John Mehrmann**	61. http://www.ExecutiveBlueprints.com
12. Peggy Carey	12. http://www.peggycarey.com	62. Halette M. Meyer	62. http://www.theheartofliving.com
13. Dr. Wendy Y. Carter	13. http://www.tadafinallyfinished.com	63. Vickie Milazzo	63. http://www.InsideEveryWoman.com
14. Steven Cavaleri	14.	64. Ceci Miller	64. http://www.sacredvisitations.com
15. Lesley Cordero	15. http://www.LesleyCordero.com	65. Vernon Myers	65. http://www.ideamerge.net/products
16. Stacy Corrigan	16. http://www.financialfreedomzone.net	66. Dorothy M. Neddermeyer	66. http://www.drdorothy.net
17. Eva Dahlberg	17. http://www.yourcoachcompany.com	67. Lisa O'Brien	67. http://www.careerscoach.com.au/
18. Marc de Bruin	18. http://www.landmarc.info	68. Dan Ohler	68. http://www.ThinkinOutsideTheBarn.com
19. Sheila Dicks	19. http://www.sheiladicks.com	69. Kim Olver	69. http://www.therelationshipcenter.biz
20. Wesley J. Doherty	20. http://www.AnEasierLife.com	70. Tim Ong	70. http://theselfimprovementsite.com
21. Ken Donaldson	21. http://www.realationshipcoach.com	71. Paula Onysko	71. http://www.paulaonysko.com
22. Ed Drozda	22. http://www.4eandd.com	72. Stephen Orwin	72. http://www.so-chi.co.uk
23. John M. Ellis	23. http://www.myproblemsgone.com/	73. D. Ostaro	73. http://www.ostaro.com
24. Earl D. Erickson	24. http://www.BobbiesMountain.com	74. Duanna Pang-Dokland	74. http://ignitingpossibility.com/
25. Michael Erwin	25. http://www.timecreationcoaching.com.au	75. Grant Pasay	75. http://www.grantpasay.com
26. Barbara Eubanks	26. http://www.barbaraeubanks.com	76. Joan Pasay	76. http://www.joanpasay.com
27. Nathalie Fiset	27. http://www.aperfectharmony.com	77. Judi Perkins	77. http://www.findtheperfectjob.com
28. Leslie Gail	28. http://www.newlifefocus.com	78. Janet Pfeiffer	78. http://www.PfeifferPowerSeminars.com
29. Melissa Galt	29. http://www.melissagalt.com	79. Donna Price	79. http://compassroseconsulting.com
30. Piercarla Garusi	30. http://www.pgcoaching.co.uk	80. Mara Purl	80. http://www.marapurl.com
31. Kevin Gianni	31. http://www.yourlifestylefitness.com	81. Marnina Reid	81. http://www.findyourfreedominc.com
32. Katharine C. Giovanni	32. http://www.katharinegiovanni.com	82. Keith E. Renninson	82. http://www.zoochthepooch.com
33. Dr. George Grant	33. http://www.academyofwellness.com	83. Randy Rolfe	83. http://www.randyrolfe.com
34. Paula Gregorowicz	34. http://www.thepaulagcompany.com	84. Dr. John Ryder	84. http://www.ultimategoals.com/
35. Jeanette Griffin	35. http://www.apositivelifestyle.com	85. Lynn Scheurell	85. http://www.mycreativecatalyst.com
36. * Mark Victor Hansen	36. http://www.markvictorhansen.com/	86. Sharon Seivert,	86. http://www.thecoreporation.com/
37. George Harris	37. http://www.familylivingsystem.com	87. Halina St. James	87. http://www.podiumcoaching.com
38. Margrit Harris & Wendy Bridger	38. http://www.stratateam.com/	88. Maureen Staiano	88. http://www.AchieveYourDreamCoaching.com
39. Laurie Hayes	39. http://www.thehbbsource.com	89. Caroline Sutherland	89. http://www.carolinesutherland.com
40. Nancy Heimstra	40. http://www.spirit-alchemy.com	90. David Tomaselli	90. http://www.wholisticdev.com
41. Barb Hepperle	41. http://www.edmontondivorcesolutions.com	91. Diane Turton	91. http://www.dianeturton.com
42. Carl Herkes	42. http://www.exoticflames.com	92. Robert Vibert	92. http://www.Real-Personal-Growth.com
43. Joe Kahler	43. http://www.outonmyown.com	93. Joanna Wasmuth	93. http://www.harmonycoaching.com
44. * Byron Katie	44. http://www.thework.com/	94. Patricia Watkins	94. http://www.boydfriend.com
45. Paul Keetch	45. http://www.paulkeetch.com	95. Nicki Weiss	95. http://www.saleswise.ca
46. Chris Knight	46. http://www.ezinearticles.com	96. Karen Wheeler Hall	96. http://www.karenwheelerhall.com
47. Kunbi Korostensky	47. http://www.embracingchanges.com	97. Dr. Christina Winsey-Rudd	97. http://www.dynamicgoldmindstrategies.com
48. Kevin Lankford	48. http://www.lulu.com/kevin2	98. Judy H. Wright	98. http://www.ArtichokePress.com
49. Michael Lee	49. http://www.20daypersuasion.com	99. Lucy Grace Yaldezian	99. http://www.ahigherperspective.com
50. Suzanne Lieurance	50. http://www.workingwriterscoach.com	100. Russ Yeager	100. http://www.russyeager.com
		101. Haiyan Zhang	101.

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